Here's just some of our services:
Marketing & Advertising: Listing the property on rental websites (Zillow, MLS, etc.), creating ads, photography/virtual tours.
Tenant Screening: Conducting background checks, credit checks, rental history verification, income verification, and reference checks.
Leasing: Showing the property, processing applications, preparing legally compliant lease agreements, conducting move-in orientations.
Rent Collection: Collecting rent (online portals, checks), enforcing due dates, and managing late payments and fees.
Tenant Communications: Being the primary point of contact for requests, complaints, and emergencies.
Renewals & Move-Outs: Managing lease renewal process, conducting move-out inspections, assessing security deposit deductions, and arranging final account settlements.
Routine Maintenance: Coordinating and overseeing repairs (plumbing, electrical, HVAC), landscaping, and general upkeep.
24/7 Emergency Response: Providing or coordinating after-hours emergency repair services.
Preventive Maintenance: Scheduling and managing regular system inspections (e.g., furnace, smoke detectors, gutters) to prevent major issues.
Vendor Management: Sourcing, vetting, hiring, and supervising reliable contractors (plumbers, electricians, landscapers, etc.) and negotiating service contracts.
Property Inspections: Conducting regular (quarterly/bi-annual) interior and exterior inspections to identify issues early and assess tenant care.
Financial Reporting: Providing monthly/quarterly statements detailing income, expenses, and net cash flow.
Budgeting: Assisting in creating an annual operating budget for the property.
Bill Payment: Paying property-related bills (mortgage, HOA dues, taxes, insurance premiums, vendor invoices) from the property's account.
Security Deposit Management: Holding deposits in a trust account and complying with state laws regarding interest and deductions.
Expense Tracking & Reconciliation: Categorizing all expenses for tax purposes.
Owner Distributions: Transferring net rental income to the owner's account after expenses.
Knowledge of Landlord-Tenant Law: Ensuring all practices comply with federal, state, and local housing laws (Fair Housing, ADA, etc.).
Eviction Management: Handling the difficult process of filing for eviction if necessary, including court coordination (legal fees are often extra).
Lease Agreement Compliance: Using and enforcing up-to-date, legally sound lease agreements.
Regulatory Compliance: Managing local licensing, rental inspections, and certifications (e.g., lead paint, gas safety).
Vacancy Preparation & "Make-Ready": Deep cleaning, painting, and repairs to turn the unit quickly between tenants.
HOA Liaison: Acting as the owner's representative to the Homeowners Association, attending meetings, and ensuring compliance with HOA rules.
Insurance Claim Assistance: Helping document and manage claims for property damage (storms, fire, etc.).
Construction & Rehabilitation Oversight: Managing larger renovation projects or capital improvements.
Technology Integration: Offering online portals for tenants (pay rent, submit requests) and owners (view statements, documents).
Periodic Market Analysis: Advising on competitive rental rates to maximize income and minimize vacancy.
Property managers typically charge in one of two ways:
Percentage of Monthly Rent: Most common. Typically 8-12% for single-family homes and 4-7% for larger multi-unit buildings.
Flat Fee: A fixed monthly rate, sometimes used for larger portfolios or specific service bundles.
Additional fees may apply for:
Lease-Up/Setup Fee: Often 50-100% of one month's rent for new tenant placement.
Lease Renewal Fee: A smaller fee (e.g., $200-$300) for renewing an existing tenant's lease.
Maintenance Markup: A percentage added to contractor invoices for coordination (e.g., 10-15%).
What specific services are included in your base fee?
What are your additional fees (setup, renewal, eviction, etc.)?
How do you handle maintenance requests and emergencies?
What is your tenant screening process?
How often will I receive reports, and in what format?
Can you provide references from current clients?
This list provides a solid framework. The exact services offered can be tailored to the type of property (single-family, condo, large multifamily, commercial) and the owner's needs (full-service vs. limited scope).
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